Terms of Service

1. Eligibility

You must be at least 18 years of age to use this Service. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. We do not knowingly collect information from or provide services to individuals under 18.

2. Not a Law Firm — No Legal Advice — No Attorney-Client Relationship

IMPORTANT: PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

howtowritea.com is an AI-powered document writing tool owned and operated by Lemonberry Labs LLC. Lemonberry Labs LLC is NOT a law firm. howtowritea.com is NOT a lawyer referral service. We do NOT provide legal advice, legal opinions, legal recommendations, or legal representation. No attorney-client relationship is formed between you and Lemonberry Labs LLC or any of its employees, contractors, or affiliates by your use of this Service.

The documents generated by this Service are created entirely by artificial intelligence. No attorney has reviewed, approved, or supervised the creation of your documents. We do not:

• Review any information you provide for legal accuracy or sufficiency.
• Draw legal conclusions from the facts of your situation.
• Provide opinions or recommendations about your legal rights, remedies, defenses, options, or strategies.
• Apply the law to the facts of your particular situation.
• Guarantee any particular legal outcome from the use of any generated document.

All documents and content generated by this Service are for informational and self-help purposes only. They are not a substitute for the advice or services of an attorney licensed in your jurisdiction. We strongly recommend that you have any document generated by this Service reviewed by a licensed attorney before sending or relying on it.

If, prior to your purchase, you believe that howtowritea.com gave you any legal advice, opinion, or recommendation about your legal rights, remedies, defenses, options, or strategies, you should not proceed with the purchase.

No attorney-client privilege or work product doctrine applies to any information submitted to, generated by, or stored within this Service.

3. AI-Generated Content — Limitations and User Responsibility

The Service uses artificial intelligence (currently Google Gemini) to generate demand letters and related documents. You acknowledge and agree that:

• AI can produce incorrect, incomplete, misleading, or fabricated information, including a phenomenon known as "hallucination" where AI generates content that appears authoritative but is factually incorrect.
• Legal citations, statutes, deadlines, penalties, case references, and regulatory references generated by the AI may be inaccurate, outdated, fabricated, or inapplicable to your jurisdiction.
• AI-generated content may not reflect current law, recent legislative changes, or jurisdictional variations.
• The AI model, its capabilities, and its behavior may change without notice.
• You are solely responsible for reviewing, verifying, and editing all generated content before use.
• The Service is not a substitute for professional legal advice from a licensed attorney.
• You should not rely on AI-generated output as a sole source of truth, factual information, or legal guidance.
• AI-generated content may not be eligible for copyright protection under current U.S. Copyright Office guidance.

YOU ASSUME ALL RISK ASSOCIATED WITH YOUR USE OF AI-GENERATED CONTENT. Lemonberry Labs LLC is not responsible for any consequences arising from your reliance on, distribution of, or use of AI-generated documents.

4. Service Description

howtowritea.com provides AI-generated demand letter documents with optional USPS Certified Mail fulfillment:

• Digital Download ($9): AI-generated demand letter in PDF format, available for download after purchase. You are purchasing access to an AI-generated document. You are NOT purchasing legal advice, legal representation, or access to a lawyer.
• Certified Mail ($29): AI-generated letter submitted to our third-party print-and-mail partner (Lob) for production and delivery via USPS Certified Mail with tracking. Typical delivery is 7-10 business days from purchase. We are not responsible for USPS delays, losses, misdelivery, or failures in delivery.

Payment is processed by Stripe, Inc. By making a purchase, you also agree to Stripe's terms of service available at stripe.com/legal.

5. Refund Policy

Digital Downloads: Refunds are available if you have not downloaded the PDF. Due to the nature of digital products, once a PDF has been generated and made available for download, the transaction is considered complete and the digital product has been delivered.

Certified Mail: No refunds are available once the letter has been submitted to USPS for mailing, as this process is irreversible. Exception: If USPS tracking shows the letter as "Undeliverable" and it was returned to sender due to an error on our part, you may request a refund of the mailing cost by contacting support@howtowritea.com.

6. User Accounts and Authentication

You may be required to provide your email address and authenticate via a magic link to access certain features or complete a purchase. You are responsible for maintaining the security of your email account and for all activity that occurs under your account.

7. Intellectual Property

Subject to any limitations on copyright protection for AI-generated works under applicable law, you retain rights to the specific text generated for your use. However, we retain all rights to the Service's software, code, templates, designs, AI prompts, configurations, and systems. You may not copy, reverse-engineer, decompile, or create derivative works from any part of the Service.

8. Prohibited Uses

You agree NOT to use the Service to:

• Generate fraudulent, threatening, defamatory, or harassing communications.
• Impersonate an attorney, law firm, government agency, or any other person or entity.
• Send letters intended to intimidate, extort, or harass any person.
• Generate content for any illegal purpose or in furtherance of any unlawful activity.
• Abuse the Service through automated, scripted, or bulk requests.
• Attempt to circumvent any security feature, rate limit, or access restriction.
• Resell, sublicense, or redistribute the Service or any AI-generated content on a commercial basis.
• Use the Service in any manner that could damage, disable, overburden, or impair the Service.

We reserve the right to terminate your access to the Service, without refund, if we determine that you have violated any of these prohibitions.

9. Disclaimer of Warranties

THE SERVICE AND ALL CONTENT GENERATED BY THE SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LEMONBERRY LABS LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, AND LEGAL SUFFICIENCY.

WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, CURRENT, OR LEGALLY SUFFICIENT; (D) ANY LEGAL CITATIONS, STATUTES, DEADLINES, OR REFERENCES IN GENERATED CONTENT ARE CORRECT OR APPLICABLE TO YOUR JURISDICTION; (E) THE USE OF ANY GENERATED DOCUMENT WILL PRODUCE ANY PARTICULAR OUTCOME IN ANY DISPUTE OR LEGAL MATTER; OR (F) THE SERVICE WILL BE COMPATIBLE WITH ANY OTHER SOFTWARE, APPLICATIONS, OR SERVICES.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. In such jurisdictions, our warranties are limited to the greatest extent permitted by applicable law.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LEMONBERRY LABS LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WITHOUT LIMITING THE FOREGOING, WE EXPRESSLY DISCLAIM ALL LIABILITY FOR: (I) ANY ERRORS, INACCURACIES, OR OMISSIONS IN AI-GENERATED CONTENT; (II) ANY LEGAL CONSEQUENCES ARISING FROM YOUR USE, DISTRIBUTION, OR RELIANCE ON AI-GENERATED DOCUMENTS; (III) ANY RELIANCE ON AI-GENERATED LEGAL CITATIONS, STATUTES, DEADLINES, OR REFERENCES; (IV) ANY FAILURE OF AI-GENERATED CONTENT TO COMPLY WITH APPLICABLE LAWS IN YOUR JURISDICTION; (V) ANY OUTCOMES OF DISPUTES, NEGOTIATIONS, OR LEGAL PROCEEDINGS IN WHICH AI-GENERATED DOCUMENTS ARE USED; (VI) ANY ACTIONS TAKEN OR NOT TAKEN BY THIRD PARTIES (INCLUDING USPS, STRIPE, OR LOB) IN CONNECTION WITH THE SERVICE; AND (VII) ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU ACTUALLY PAID TO US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you. In such jurisdictions, our liability is limited to the greatest extent permitted by applicable law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Lemonberry Labs LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

• Your use of the Service or any AI-generated content;
• Your distribution, sending, or reliance on any AI-generated document;
• Any dispute, negotiation, or legal proceeding in which you use AI-generated documents;
• Any claim that an AI-generated document constitutes legal advice or creates an attorney-client relationship;
• Your violation of these Terms;
• Your violation of any applicable law, regulation, or third-party right; or
• Any content or information you provide to the Service.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with our defense of such claims.

12. Binding Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

12.1 Agreement to Arbitrate

You and Lemonberry Labs LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (including the formation, validity, enforceability, scope, or applicability of these Terms or this arbitration agreement) shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court. There is no judge or jury in arbitration, and court review of an arbitration award is limited.

12.2 Class Action Waiver

YOU AND LEMONBERRY LABS LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, REPRESENTATIVE, OR MULTI-PARTY ACTION OR PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

12.3 Small Claims Exception

Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the jurisdiction of such court.

12.4 Opt-Out Right

You may opt out of this arbitration agreement by sending written notice to legal@howtowritea.com within 30 days of first accepting these Terms. The notice must include your name, email address, and a clear statement that you wish to opt out of the arbitration provision. If you opt out, the Governing Law and Jurisdiction provisions in Section 13 will apply to any disputes.

12.5 Waiver of Jury Trial

IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND LEMONBERRY LABS LLC EACH IRREVOCABLY WAIVE ALL RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. For any disputes not subject to arbitration under Section 12, you consent to the exclusive jurisdiction and venue of the state and federal courts located in New Castle County, Delaware.

14. Data Retention

Personal information (names, addresses, dispute details, and generated letter content) is retained for 90 days after letter delivery (or purchase, for digital downloads), then automatically deleted. Email addresses are retained for the lifetime of your account. Payment information is processed by Stripe and never stored on our servers. See our Privacy Policy for full details.

15. Third-Party Services

The Service relies on third-party providers including but not limited to Stripe (payments), Lob (mail fulfillment), Google (AI and analytics), Resend (email), and Neon (database). We are not responsible for the actions, omissions, availability, or service quality of any third-party provider. Your use of third-party services may be subject to those providers' own terms and privacy policies.

16. Force Majeure

We shall not be liable for any delay or failure to perform any obligation under these Terms resulting from causes outside our reasonable control, including but not limited to: acts of God, natural disasters, pandemic or epidemic, government actions or orders, war or terrorism, USPS service disruptions or delays, AI model provider outages or changes, internet service failures, cyberattacks, power outages, or labor disputes.

17. Modifications to Terms

We reserve the right to modify these Terms at any time. We will indicate the date of the most recent revision at the top of this page. Your continued use of the Service after any such changes constitutes your acceptance of the modified Terms. If you do not agree to the revised Terms, you must stop using the Service. We may also update these Terms to reflect changes in applicable law, including evolving AI regulations.

18. Termination

We may terminate or suspend your access to the Service at any time, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including Sections 2, 3, 9, 10, 11, 12, 13, and 22.

19. Severability

If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

20. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Lemonberry Labs LLC regarding your use of the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and us regarding the Service.

21. Assignment

You may not assign or transfer these Terms or your rights hereunder, in whole or in part, without our prior written consent. We may assign these Terms, in whole or in part, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties and their respective successors and permitted assigns.

22. Survival

The following sections shall survive any termination or expiration of these Terms: Sections 2 (Not a Law Firm), 3 (AI Limitations), 7 (Intellectual Property), 9 (Disclaimer of Warranties), 10 (Limitation of Liability), 11 (Indemnification), 12 (Arbitration), 13 (Governing Law), 19 (Severability), 20 (Entire Agreement), and this Section 22.

23. Relationship of the Parties

Nothing in these Terms shall be construed to create a joint venture, partnership, employment, or agency relationship between you and Lemonberry Labs LLC. Neither party has authority to bind the other or incur obligations on the other's behalf.

24. No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Lemonberry Labs LLC.

25. Contact

For questions about these Terms, contact us at:

• General: support@howtowritea.com
• Legal: legal@howtowritea.com
• Arbitration opt-out: legal@howtowritea.com

Lemonberry Labs LLC
Email: legal@howtowritea.com